Refund Policy Main Terms
We are in the business of Technology Development and it’s a service-based
business. We don’t offer any tangible product to our clients which can be returned for a refund.
Developer agrees and acknowledges that it may entertain refund requests from
the Client within 48 hours of the project initiation. In such a scenario, the Client agrees and
acknowledges that the client shall accept a reasonable refund amount. The reasonable refund amount may
be actual fees paid reduced by relevant taxes and 10% administration charges.
The client accepts, agrees, and acknowledges that IT project shall be executed
based on a complete analysis and scope document. This shall be a prerequisite in order to make sure that
Developer’s teams get a complete understanding of the work needed to be done and thereby chances of
project cancellation or termination shall be avoided. In case the client is unable to finalize the
analysis and scope document then the client agrees and acknowledges that the developer shall never be
held responsible for any refund. The client accepts, agrees, and acknowledges that IT project shall be
under the purview of milestones (modules) which shall be taken as a basis for direction / road-map.
Therefore, Both the parties agree and acknowledge that there shall be no question for any refund of
completed milestones (modules).
However, Developer agrees and acknowledges that Developer may refund advanced
fees (if any) for future milestones in the case of mutual termination of the project.
The client accepts, agrees, and acknowledges that the client shall not have any
rights including but not limited to IPR (Intellectual Property Rights) over any work done which is
subject to refund. The client further accepts, agrees, and acknowledges that the developer shall be the
sole owner for the said work done and may use it as per their requirements without any permissions from
the client.
If any client would approach our employees indirectly by-passing the company to
complete the job by any external ways. In this case, the company is not bound to refund the amount
already paid.
The company is not bound to pay the refund if the client is breaching any of
the company’s policies.
How to claim your refund
To assure your refund request is approved, please make sure you meet the
following requirements
Claim your refund specifying your concern by contacting us via any of the
following three modes:
- Live Chat
- support@fiinco.in
- +91-7080489605
We will try to resolve your concern by virtue of our revision policy
immediately or
else will email you a refund request approval from our refund department. After the refund, your design
rights would be obtained by Metia Digital and you would not be able to display any version of the design
sent by company. Let us also specify that:
Since the design rights would now be transferred to the company, you agree that
you will have no right (direct or indirect) to use any response or other content, work product or media,
nor will you have any ownership interest in or to the same
Working in collaboration with the Government Copyright Agencies Metia Digital would
share Copyright Acquisition information for the refunded designs that would restrict the re-use of the
designs as original designs in the future. If you have any questions or concerns about our Refund
Policy, please contact us by clicking here
support@fiinco.in
Mode of Refund
Refunds on Metia Digital are based on the mode of payment used to place the
order initially. Below are the refund modes initiated by us for various payment options:
Credit Card/ Debit Card/ Internet Banking
If Credit card, Debit card or Internet banking was used as the mode of payment while
placing the order, the amount paid will be refunded/ will be credited back to the respective
credit/debit card/internet banking account provided at the time of placing the order. We initiate refund
within a maximum of 5 working days. However, it may take up to 7-10 working days for the respective
banks to process the refund and reflect in your credit/debit card statement or internet banking account.
Please get in touch with your bank directly in case of any delays after the confirmation of refund by
Metia Digital.
| Mode of Payment |
Refund Mode |
Refund Time, upto
(From the date of cancellation of order) |
| Credit Card |
Credit Card |
5 working days |
| Net Banking |
Net Banking |
5 working days |
| Debit Card |
Debit Card |
5 working days |
Exceptions to above terms:
Refunds shall never be entertained in any case for those Services that
Developer has offered to the client on special occasions. These shall be termed as limited occasion
offers and therefore refunds shall never be entertained in any case.
Development Services and Consulting – if the services opted by the client are T&M
(Time & Material) based services or Hire Dedicated Developer services then refunds shall be never
entertained in any case.
Cancellation Policy
fiinco, also offers Cancellation Policy Main Terms to clients where they can
request to cancel their project. If you would like to cancel your project, you must have to send a
Cancellation Request mail to our PMO (Project Management Office). If you once got a confirmation for
project cancellation from our PMO, it means your cancellation request has been accepted.
We will take approx. 2 to 3 weeks time to process any type of Cancellation
requests.
If you request the cancellation of your project, you must consider the services
level agreement.
It’s mutual understanding, if you request cancellation of your project, you
must have to pay for the invested efforts on your project.
Payment Priority: If we will not receive the payment on behalf of invested
efforts, any project related materials such as Source Code, Design, and any deliverables will not be
delivered.
Beta Delivery fact: Once your requested project is released for the Beta Delivery,
it cannot be cancelled.
